Virginia Tech: Invent the Future Industrial and Systems Engineering
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Highlights

ISE researchers and their collaborators from five other institutions will soon engage in research on new construction safety and health
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Dr. Christian Wernz and Andrew Henry won Third Place in the INFORMS Service Science Section Best Paper Award
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ISE Takes First Place in APM Outstanding Chapter Competition for 2008-09!
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2008-2009 Material Handling Student Design Competition won by ISE students
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Winchester's summer research program focuses on diversity, science of human computer interaction
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New staff member to support Harris Manufacturing Processes Laboratory
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Students make own biodiesel derived from waste vegetable oil to fuel vehicles
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Graduate Student, Brian Mayer, participates in two big Adventure Races
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Recent Alumn selected as the Army Chief of Weapons Branch, Human Factors Integration Division
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Alumni

Picture of Jack Norris

Charles J Norris

Chief Operating Officer, NuVox

Biographical Information

Education

  • M.S., Systems Management
    University of Southern California - 1977
  • B.S., Industrial Engineering and Operations Research
    Virginia Tech - 1973

Biography

Over the course of his career, Jack Norris has focused his efforts on establishing customer-focused and cost-efficient operating groups in the telecommunications arena. Prior to serving as COO of NuVox, Jack served as the President of a telecommunications consulting company where he brought about large-scale operating improvements and cost savings to one of the world's largest global telecommunications carriers. In addition to his experience with NuVox, Jack served as President, Customer Service and Network at Equant, where he was responsible for integrating two global data carriers into one and removing $870 million in operating costs over an 18-month period. Prior to Equant, Jack was the Managing Director of the SITA/Equant JV, a $1.5 billion global venture with operations in 196 countries and territories.

Jack also served as the Chief Network Officer for Teleglobe in the late 1990s and spent over 14 years with MCI holding a variety of executive positions in Operations, International, Engineering, and Program Management. His early telecommunications career was with AT&T, where he held a variety of positions in sales/marketing, engineering, and labor relations.

Jack serves on a number of boards and advisory boards in the telecommunications industry.